PASS-SURE PEOPLECERT ITIL-4-SPECIALIST-MONITOR-SUPPORT-FULFIL FREE DUMPS - ITIL-4-SPECIALIST-MONITOR-SUPPORT-FULFIL FREE DOWNLOAD

Pass-Sure Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Free Dumps - ITIL-4-Specialist-Monitor-Support-Fulfil Free Download

Pass-Sure Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Free Dumps - ITIL-4-Specialist-Monitor-Support-Fulfil Free Download

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Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Syllabus Topics:

TopicDetails
Topic 1
  • Monitor and Event Management: This section of the exam assesses the competencies of IT operations managers and service desk staff, focusing on the fundamentals and applications of IT service monitoring and event handling. It examines the implementation of robust monitoring systems.
Topic 2
  • Problem Management: This section of the exam evaluates the skills of IT service managers and analysts, addressing both anticipatory and responsive facets of problem management.
Topic 3
  • Incident Management: This section of the exam gauges the proficiency of incident managers and support personnel, encompassing the entire lifecycle of incident management from initial detection to final resolution.
Topic 4
  • Introduction to Monitor, Support, Fulfil: This section of the exam evaluates the capabilities of IT service management experts and explores the core concepts of Monitor, Support, and Fulfil value chain activities in the ITIL 4 framework.
Topic 5
  • Service Request Management: This section of the exam appraises the abilities of IT fulfillment teams to focus on the streamlined processing of service requests. It explores creating and administering service request catalogs and tactics to enhance user satisfaction.

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Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam Sample Questions (Q50-Q55):

NEW QUESTION # 50
An organization is implementing a new service configuration management system. How will incident management practice benefit from it?

  • A. The system will help to diagnose incidents
  • B. The system will help to detect incidents
  • C. The system will help manage incident records
  • D. The system will help to collect user's feedback

Answer: A

Explanation:
A Service Configuration Management System (CMS) or Configuration Management Database (CMDB) stores detailed information about the configuration items (CIs) and their relationships. This data is crucial for diagnosing incidents by providing insight into which components may be causing or affected by an incident.
Diagnosing Incidents (Answer C - Correct): A CMS helps Incident Management by providing valuable data about the configuration items involved in an incident. By understanding the relationships between different components, the system can help identify the root cause of incidents more effectively.
Detecting Incidents (Answer A - Incorrect): Incident detection is typically handled by monitoring tools rather than the CMS. The CMS supports diagnosis but does not directly detect incidents.
Managing Incident Records (Answer B - Incorrect): Incident records are typically managed in an IT service management (ITSM) tool. While the CMS contains valuable configuration data, it is not primarily used to manage incident records.
Collecting User Feedback (Answer D - Incorrect): The CMS is not used to collect user feedback. Feedback is typically gathered through the Service Desk or other user interaction systems.
ITIL 4 Reference:
Incident Management Practice: The CMS provides essential data for diagnosing incidents by giving a clear picture of the affected configuration items and their interdependencies.


NEW QUESTION # 51
Which process reviews tools are available for data analysis?

  • A. Monitoring planning
  • B. Monitoring and event management review
  • C. Event handling
  • D. Establishing and maintaining approaches

Answer: B

Explanation:
In ITIL 4, the "Monitoring and Event Management" practice focuses on systematically observing services and service components and recording and reporting selected changes of state identified as events. These activities are key in ensuring the IT environment's stability and detecting issues before they cause significant problems.
The process that reviews tools available for data analysis relates to the "Monitoring and event management review," as this step involves evaluating the performance and suitability of tools and methods used to capture and analyze monitoring data. Ensuring the availability of the correct tools is crucial for analyzing large volumes of data and detecting patterns or anomalies that indicate potential issues.
Oher options are less appropriate:
A . Monitoring planning: This involves planning for the monitoring activities but doesn't focus on reviewing tools specifically.
B . Event handling: This deals with how to respond to events once they are detected, not on the tool review.
D . Establishing and maintaining approaches: This option refers to maintaining overall strategies but doesn't focus on the technical evaluation of tools for data analysis.


NEW QUESTION # 52
A service provider is running workshops to improve the value stream that is used to restore normal service after an incident. Each workshop will discuss one activity from the value stream. The problem manager is very busy and can only attend two of these workshops.
Which TWO workshops should the problem manager attend?
1. Incident detection
2. Incident registration
3. Incident resolution
4. Incident closure

  • A. 1 and 2
  • B. 2 and 3
  • C. 3 and 4
  • D. 1 and 4

Answer: C

Explanation:
The value stream focused on restoring normal service after an incident is primarily concerned with the latter stages of the incident lifecycle. Let's break down why:
Incident detection and registration (1 & 2): These are the initial stages of incident management, where the focus is on identifying and logging the incident. While important, they don't directly contribute to restoring service.
Incident resolution (3): This is where the actual work to fix the underlying issue and restore service takes place. The problem manager's expertise in identifying and addressing root causes can be invaluable in this stage.
Incident closure (4): This involves verifying that the service has been restored, documenting the resolution, and conducting any necessary follow-up actions. The problem manager can contribute to ensuring that the problem has been adequately addressed and preventive measures are in place.
Therefore, the problem manager should attend workshops 3 and 4, as these are the stages where their expertise and involvement will be most beneficial in improving the value stream for restoring normal service.


NEW QUESTION # 53
The service request management team structures are usually the same as for what other practice?

  • A. Service level management
  • B. Problem management
  • C. Change enablement
  • D. Incident management

Answer: D

Explanation:
The service request management team structure is often similar to that of the incident management practice. Both practices involve handling user interactions, managing user expectations, and ensuring swift and effective resolution of issues (in the case of incidents) or fulfillment of requests (in the case of service requests).
Shared Team Structures: Since both practices require similar processes-capturing, categorizing, and managing requests or incidents-many organizations use the same or similar team structures for both practices to optimize efficiency.
Option B ("Incident management") is the correct answer because the workflow and team structures often overlap with service request management, as both deal with managing user-facing interactions.
Incorrect Options:
Option A (Change enablement): This focuses on managing changes, not requests.
Option C (Problem management): This focuses on identifying and managing the root cause of incidents.
Option D (Service level management): This is concerned with setting and managing service performance expectations, not with the operational fulfillment of requests.


NEW QUESTION # 54
An organization is improving its service desk practice. How should the organization use the guiding principle 'optimize and automate'?

  • A. Review and standardize service desk procedures using tools where possible
  • B. Use existing procedures until the resources are available to review them
  • C. Gradually implement new service desk channels and tools
  • D. Establish a clear and easy way to use communication channel for users

Answer: A

Explanation:
The guiding principle "optimize and automate" in ITIL 4 emphasizes making the best use of resources by simplifying and standardizing processes and then automating where it adds value. When improving the service desk practice, the first step should be to review and standardize procedures. This ensures that all processes are well understood and consistent before they are automated. Tools should then be applied to further enhance efficiency, but only after processes are optimized.


NEW QUESTION # 55
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